Returns & Exchanges
Due to the perishable nature of our beverages, Shop Cann Social Tonics Online does not accept returns of physical product; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Document the Issue
Take clear photos of any damaged packaging, leaking cans, or incorrect items within 48 hours of delivery.
Contact Support
Email our customer care team with your order number and the photos of the issue to initiate a claim.
Review Process
Our team will review your request within 2 business days to verify the damage or shipping error for a credit or replacement.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement pack at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing